ASL VIDEO REMOTE
INTERPRETING SERVICES

Qualified ASL interpreters, connected by video, when on-site is not the right fit.

SCHEDULE VRI SERVICES

Video remote interpreting connects a Deaf consumer and a hearing person to a qualified ASL interpreter through a live video link, usually within minutes. 5 Star Interpreting provides VRI on-demand and scheduled, with RID-certified interpreters vetted for video work, across Utah, Idaho, Illinois, and Georgia.

VRI fills a real gap in access to communication. When an interpreter cannot be present quickly enough, or when the setting does not warrant on-site services due to cost and lead time, VRI provides qualified interpreting via a video connection. Used in the right context, it works well. Used in the wrong context, it produces the appearance of access without the substance.

WHEN VRI IS THE RIGHT CALL

VRI works well when the encounter is short, the content is contained, and the technology can carry the communication without dropping anything important.

  • Short medical encounters: vitals, intake, basic check-ins
  • Front-desk and service counter interactions
  • Quick internal business meetings between coworkers
  • After-hours coverage when on-site cannot arrive in time
  • Brief administrative consultations
  • Hospital triage and initial assessment before on-site coverage arrives
  • Telehealth visits already happening over video
  • Virtual IEP, 504, and parent-teacher meetings

WHEN YOU NEED ON-SITE INSTEAD

Some of the most important communication access situations are not VRI situations. Calling for VRI in these settings is not a cost-saving measure. It is a quality failure.

  • Mental health appointments (therapy, psychiatric evaluations, crisis intervention)
  • Complex medical conversations such as oncology, surgical consents, and pediatric care
  • Emergency rooms beyond initial triage
  • Legal proceedings of any complexity
  • Any setting calling for a Certified Deaf Interpreter
  • Multi-party meetings with multiple Deaf participants
  • Any situation where the Deaf consumer prefers on-site

We will tell you when on-site is the better call, even though VRI is faster to schedule. Getting the modality wrong is a communication access failure whether or not an interpreter was present.

UNSURE? LET US HELP

ADA COMPLIANCE AND VRI

The ADA does not specifically require VRI. It requires effective communication. VRI is one acceptable way to provide it when the setup actually supports the necessary communication. DOJ guidance specifies requirements for bandwidth, screen size, lighting, audio, and trained staff. VRI that does not meet those standards is not effective communication. Our post on ADA compliance for Deaf communication access covers the legal framework in more depth.

LEARN ABOUT THE ADA

GET PROFESSIONAL VRI SERVICES ACROSS OUR REGIONS

The right call is the one that fits the encounter. Communication access has to work in practice, not just on paper. 5 Star Interpreting provides VRI and on-site sign language and interpretation services across Utah, Idaho, Illinois, and Georgia, including Salt Lake City, Chicago, Boise, and Atlanta metro areas. We are Deaf- and interpreter-owned, which shapes how every booking gets handled.

Because interpreter qualification requirements differ from state to state, we staff assignments with interpreters credentialed for the state where your organization operates.

Reach out to talk through what your specific setting actually needs.

RESERVE AN INTERPRETER NOW

5 STAR INTERPRETING
SERVICES

ON-SITE SIGN INTERPRETING

An interpreter is physically present for the appointment, meeting, or event. Best for complex, sensitive, or extended interactions where presence and adaptability matter. A common starting point for healthcare systems, courts, and organizations with recurring needs.

BOOK ON-SITE INTERPRETING

VIDEO REMOTE INTERPRETING (VRI)

A qualified interpreter joins by video on the platform you already use. Best for same-day or urgent requests, telehealth visits, short structured interactions, and organizations covering multiple locations across Utah, Idaho, Illinois, and Georgia.

REQUEST A VRI INTERPRETER

CERTIFIED DEAF INTERPRETERS (CDI)

Trilingual ASL, English, and Spanish interpreting, tactile interpreting for Deaf Blind individuals, oral interpreting, PSE, and CART real-time captioning coordination.

CERTIFIED DEAF INTERPRETERS

ADDITIONAL SERVICES & AUXILIARY AIDS

Trilingual ASL/English/Spanish interpreting, tactile interpreting for DeafBlind individuals, oral interpreting, PSE, and CART real-time captioning coordination.

BOOK AN INTERPRETER NOW

FREQUENTLY ASKED QUESTIONS

Video remote interpreting, or VRI, connects a Deaf consumer and a hearing person to a qualified ASL interpreter through a live video link when everyone needs to communicate in real time. The interpreter joins remotely by video while the other participants are typically in the same physical location.

Video remote interpreting is an interpreting service your organization arranges and pays for when a Deaf person and a hearing person need to communicate, usually in the same location. Video relay service is a federally funded telephone service that allows a Deaf person to make phone calls through an interpreter. VRS cannot lawfully be used in place of VRI for in-person appointments.

No. 5 Star Interpreting interpreters join the video platform your organization already uses, including Zoom, Microsoft Teams, Google Meet, and Webex. There is no proprietary app to install and no separate portal to learn.

The ADA requires effective communication rather than any specific method. VRI can satisfy that requirement when bandwidth, screen size, lighting, audio quality, and staff training meet DOJ standards, and when VRI is appropriate for the setting. Choosing VRI when on-site interpreting is required does not meet the obligation.

Request an on-site interpreter for mental health appointments, complex medical conversations such as oncology and surgical consents, emergency care beyond initial triage, legal proceedings, any setting calling for a Certified Deaf Interpreter, meetings with multiple Deaf participants, and any situation where the Deaf consumer prefers on-site.

Availability depends on the time, setting, and required qualifications. For same-day and unscheduled requests, contact us directly and we will confirm what is available immediately rather than leaving you waiting on a scheduling queue.

Yes. Every interpreter assigned to a VRI appointment holds RID certification, works under the RID Code of Professional Conduct, and is vetted specifically for video work. Medical and legal assignments are matched by subject matter experience.

5 Star Interpreting provides video remote interpreting in Utah, Idaho, Illinois, and Georgia, including the Salt Lake City, Chicago, and Atlanta metro areas.

1,000+ SATISFIED CUSTOMERS

LEAVE A REVIEW